Sales CRM processes and areas:

  • Management of prospective and existing clients plus contacts,
  • Client information sharing and client history management,
  • Lead generation by phone, web or in-person,
  • Standardization and simplification of communication with customers,
  • Specialties of telesales channel (dialogue scripts, CTI etc.),
  • Ensuring the follow-up of potential leads,
  • Opportunity management,
  • Competitor information collection and management,
  • Product related sales information management,
  • Quote, proposal and contract management,
  • CRM forecasts,
  • Sharing of further sales related information,
  • Incentive compensation, commission system management,
  • Access on mobile devices and connecting to mailing and calendar systems,
  • Analytics and monitoring of the above.