Customer service CRM processes and areas:

  • Management of prospective and existing clients and contacts,
  • Client information sharing and client history management,
  • Management of incoming general and client-specific interests/requests,
  • Case management,
  • Customer service process/workflow management,
  • Contract management,
  • Service Level Agreement management,
  • Customer service knowledge base,
  • Support for call center channel's special demands,
  • Online customer service,
  • Monitoring and serving via social networks like facebook,
  • Standardization and simplification of communication with customers,
  • Quality assurance of the above,
  • Analytics and monitoring of the above.