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When doing a CRM project, you will have to calculate with consulting services fees plus software usage related "infrastructure" fees (software license, support, hardware etc.). The initial investment for CRM projects can be kept very low, when using a "software as a service" solution. In this case the system is run by a service provider for a monthly fee and there is no need for hardware, software etc. investment and also the financial risk of the project is lower.

The cost of the project depends on its complexity and the magnitude of existing internal expertise, while its infrastructure fees depend on the software's delivery method (on premise/on demand). Modern-day CRM systems can be used for a monthly fee as an external service. In case of traditional, in-house CRM software you will have to calculate with the fees of the hardware, software licenses, support fees and services related to maintain and upgrade the solution.